Meet your next pair of hands
AnswerQuay brings the repetitive parts of your front office into one clear, personalised way of working.
Calls & messages
Configure AI answering, enquiry capture, callback handling and authorised outbound calls. Missed-call diversion is one available configuration. Greeting, hours, escalation and any recording notice are set with you.
Reception that keeps up
Appointments
Check agreed availability, propose appointments, and prepare confirmations and reminders. Define appointment types, buffers, working hours and rescheduling rules.
An organised diary
Inbox & follow-ups
Monitor authorised inboxes and connected messaging channels. Bring together relevant details from calls, email and customer messages for a clearer follow-up.
Less chasing, more clarity
Invoice preparation
Draft invoices using authorised customer details and your approved price list. Missing prices, discounts or exceptions come back to you before an invoice is issued.
Invoices without the retyping
Expenses & reports
Organise provided expense information, flag duplicates or missing details, and prepare periodic summaries. Reports support your review; they do not replace accounting or tax advice.
Know where the money goes
Business knowledge
Configure approved business information for services, fees and routine questions. Professional practices can agree selected official references for their jurisdiction, with source and review records. Uncertainty is escalated; clinical decisions and legal advice stay with qualified practitioners.
The right answer, in your voice
Leads & tasks
Collect enquiry details, draft follow-up messages and organise tasks for your review. Set boundaries for contact frequency, consent and what requires your approval.
A better next step
Daily summaries
Bring calls, appointments, outstanding messages, draft invoices and open tasks into a concise digest, with an agreed route for urgent issues.
The overview you actually need
Made for your day
Start with the work that matters most to you, then build from there.
01
Give customers a helpful first response, capture the details that matter and keep follow-up moving.
02
Keep availability, appointment types and next steps organised around your preferred way of working.
03
Prepare summaries, drafts and task lists so you can review the important decisions with less retyping.
We will help you understand the right starting point for your business.
