AI reception · 6 min read

You’re working. CHASE takes the call.

You should not have to choose between the customer in front of you and the phone ringing beside you. A configured receptionist workflow can give the next caller a useful first response.

By AnswerQuay Limited · 12 September 2026

A greeting that belongs to your business

A customer calls while you are occupied. With a supported telephone connection and diversion rules enabled, CHASE could introduce herself as an AI assistant, ask what the caller needs, and capture their name and callback details. Your greeting, hours, language, and escalation rules guide the conversation.

Handle routine questions; flag the rest

Provide approved opening hours, service descriptions, locations, and FAQs. Your assistant should use those details, ask a short clarifying question when necessary, and pass uncertain or sensitive matters to a person. It should never invent availability, qualifications, guarantees, or prices.

Offer a route to an appointment

An agreed calendar connection could support checking available slots for a specified appointment type. Duration, buffers, staff availability, and confirmation rules come from your setup. Appointment changes and reminders need the correct permissions and customer communication preferences.

Keep a person within reach

Define urgent situations and who can be contacted. Decide when to transfer, when to take a message, and what to do outside working hours. Recording and transcription need appropriate notices and retention arrangements before they are enabled. This is not an emergency response service.